Responsible Gaming at ICE36 Casino

Our Commitment to Safer Gambling

We at ICE36 Casino are not simply ticking regulatory boxes — safer gambling is woven into the fabric of how we run our platform. Our dedicated Safer Gambling Team actively monitors player behaviour and account activity. When our team identifies strong indications of gambling-related harm through our customer interaction monitoring framework, we are empowered to immediately restrict further deposits and gameplay. We will then assess each individual case carefully and determine the appropriate course of action to protect that player's wellbeing.

At ICE36, we believe that protecting our players is always more important than short-term commercial considerations. That is why our safer gambling tools are prominently accessible from within your account at any time — no barriers, no delays.

Tools We Provide to Keep You in Control

We offer a full suite of player protection tools directly within your account settings. You can activate any of the following measures at any time:

• Deposit Limits – Set daily, weekly or monthly deposit limits to control how much money you add to your account. Once set, reductions take effect immediately, while increases are subject to a cooling-off period.
• Session Time Limits – Choose how long you want to play in a single session. When your limit is reached, you will be logged out automatically.
• Reality Checks – Set regular pop-up reminders that show how long you have been playing, helping you stay aware of time spent on our platform.
• Loss Limits – Define the maximum amount you are comfortable losing over a set period, giving you a clear financial boundary.
• Cool-Off Period – Take a short break from our ICE36 platform without closing your account permanently. Cool-off periods are available for defined timeframes.
• Self-Exclusion – If you feel you need a longer break, you can self-exclude from ICE36 Casino entirely. We take self-exclusion very seriously.

Self-Exclusion at ICE36

Self-exclusion is one of the most powerful tools we make available to our players. When you choose to self-exclude at ICE36 Casino, the exclusion is applied platform-wide across all accounts operating under our Skill on Net Ltd licence. This means that a self-exclusion taken at any SkillOnNet brand will also close your ICE36 account automatically, and any attempt to register a new account during your exclusion period will be declined with a self-exclusion notification.

We at ICE36 take these restrictions seriously — there are no workarounds, and we will refuse new registrations for excluded players without exception. If you have self-excluded and wish to return to play after your exclusion period has ended, you will need to contact our support team directly to discuss reactivation. We encourage players to think carefully before requesting reinstatement.

You can also self-exclude across the wider UK gambling industry through GamStop — the national self-exclusion scheme. Registering with GamStop will apply your self-exclusion to all UK-licensed gambling operators simultaneously.

Our Affordability and Verification Approach

At ICE36, we go beyond standard account checks. Our platform requires all players to upload verification documents, and in certain circumstances — particularly as spending thresholds are reached — our Safer Gambling Team or automated systems may place a withdrawal limit on your account until we have established that the money you are using to play comes from legitimate sources and that you are protected from excessive spending.

We ask players in these situations to provide funding evidence. Document checks are aimed at completion within 12 hours, and if you have not heard back within 48 hours, we encourage you to reach out to our support team directly. This process is not designed to inconvenience you — it is a genuine measure to protect your financial wellbeing.

Our VIP Club membership is also subject to initial and regular assessment of each member's financial circumstances. VIP account management benefits are affordability-gated, not purely activity-gated, and we reassess our VIP members on an ongoing basis to ensure that elevated account privileges remain appropriate for each individual player.

Protecting Younger Players

We at ICE36 Casino operate exclusively in the United Kingdom and we take our responsibility to prevent underage gambling with the utmost seriousness. Our platform is strictly for players aged 18 and over, and we verify the age of all our players as part of the account registration and ongoing verification process.

We strongly encourage parents and guardians to make use of third-party parental control software to prevent underage individuals from accessing gambling websites. Tools such as Net Nanny, Betblocker and Gamban can be installed on shared household devices to provide an additional layer of protection.

Recognising Problem Gambling

At ICE36, we want every player to enjoy our platform responsibly. It can sometimes be difficult to recognise when gambling is becoming a problem. Here are some signs that it may be time to take a step back:

• Gambling with money you cannot afford to lose
• Chasing losses in the hope of winning back what you have spent
• Neglecting work, family or social responsibilities due to gambling
• Feeling anxious, irritable or distressed when not gambling
• Borrowing money or selling possessions to fund gambling activity
• Lying to friends or family about how much time or money you spend gambling
• Gambling as a way to escape stress, anxiety or personal difficulties

If any of these signs sound familiar, please do not hesitate to use our self-exclusion tools or reach out to one of the independent organisations listed below.

External Support Organisations

We at ICE36 actively direct players who may be experiencing difficulties to trusted, independent support services. These organisations offer free, confidential help and are available around the clock: