ICE36 Casino Privacy Policy

At ICE36 Casino, we are fully committed to protecting your personal data and ensuring your privacy rights are respected at all times. This Privacy Policy explains how we collect, use, store, and share information about you when you access or use our services at ice36.co.uk. We operate under the licence issued by the Gambling Commission of Great Britain (account number 39326), and our services are provided by Skill on Net Ltd, registered in Malta under Reg. No. C50024, with a business address at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120. Please read this document carefully before using our platform.

Who We Are

We are ICE36 Casino, operating ice36.co.uk as a UK-licensed online casino exclusively serving players in the United Kingdom. As the data controller, we are responsible for determining how and why your personal data is processed. If you have any questions regarding this policy or how we handle your information, you may contact us at support@ice36.com.

What Information We Collect

At ICE36 Casino, we collect a range of personal data to operate our services legally and effectively. The categories of data we may collect include:

• Full name, date of birth, and residential address
• Email address, phone number, and login credentials (ICE36 login details)
• Financial information including payment method details (Visa, Mastercard, PayPal, Trustly, Paysafecard, Apple Pay)
• Identity verification documents such as passports, utility bills, and source of funds evidence
• Gameplay data, transaction history, and account activity
• Device information, IP address, browser type, and operating system
• Communications you send to our support team via live chat, email, or contact form
• Marketing preferences and promotional interactions

How We Use Your Data

We use the personal data we collect for a number of legitimate purposes. Our ICE36 Casino platform processes your information to:

• Create and manage your player account
• Verify your identity, age, and source of funds to comply with regulatory requirements
• Process deposits and withdrawals via your chosen payment methods
• Deliver bonuses including the ICE36 bonus code offers, free spins, and personalised Daily Picks promotions
• Operate our VIP Club, manage loyalty points, and personalise your gaming experience
• Detect and prevent fraud, money laundering, and problem gambling
• Respond to your customer support queries via live chat (06:00–00:00 GMT) or email
• Send you marketing communications about the ICE36 promo code offers, ICE36 free spins, and events — only where you have provided consent
• Comply with obligations under UK Gambling Commission regulations and applicable law

Legal Basis for Processing

At ICE36 Casino, we rely on several legal grounds to process your personal data:

• Contract performance — processing is necessary to provide the services you have signed up for
• Legal obligation — we must process data to meet our regulatory and anti-money laundering duties as a licensed operator
• Legitimate interests — we process data to prevent fraud, ensure platform security, and improve our services
• Consent — for direct marketing communications, we only send these where you have opted in

Identity Verification and Responsible Gambling

We at ICE36 Casino are required by our Gambling Commission licence to verify all player accounts. All players must upload documents through Cashier, Account Settings, or Upload Documents. Our Safer Gambling Team may impose withdrawal limits or restrict account activity where thresholds are reached, until we are satisfied that the funds used to play come from legitimate sources and that you are protected from excessive spending. Document checks are aimed at completion within 12 hours, and you should contact us if you have not received a response within 48 hours.

Our ICE36 Casino platform takes responsible gambling seriously. Where our customer interaction monitoring framework identifies strong indications of gambling-related harm, we may immediately restrict your account from further deposits and gameplay. Self-exclusion taken at any SkillOnNet brand — including through our ICE36 Casino platform — applies across all accounts under the same licence. A new registration will be refused if a self-exclusion is already active.

Cookies and Tracking Technologies

At ICE36 Casino, we use cookies and similar tracking technologies to enhance your experience on our site. These technologies help us recognise returning visitors, analyse traffic patterns, personalise content, and serve relevant promotional offers such as the ICE36 no deposit bonus and ICE36 sign up code campaigns. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our platform including the ICE36 app and ICE36 casino login experience.

Sharing Your Data

We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

• Game providers such as Playtech, Evolution, Stakelogic, and Genting — for the operation of games on our platform
• Payment processors handling transactions via Visa, Mastercard, PayPal, Trustly, Paysafecard, and Apple Pay
• Identity verification and KYC providers
• Regulatory bodies including the Gambling Commission of Great Britain
• Law enforcement agencies where required by applicable law
• ICE36 casino sister sites and partner platforms operated under the same Skill on Net Ltd licence, where legally required for self-exclusion enforcement

Data Retention

We retain your personal data for as long as your account remains active and for a minimum period thereafter as required by UK law and gambling regulations. Financial records and identity documents are typically held for a minimum of five years following account closure, in line with anti-money laundering legislation.

Your Rights

As a UK data subject, you have the following rights regarding your personal data held by our ICE36 Casino platform:

• The right to access a copy of the data we hold about you
• The right to request correction of inaccurate data
• The right to request erasure, subject to legal retention obligations
• The right to restrict or object to certain processing activities
• The right to data portability
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at support@ice36.com or through the contact form available on ice36.co.uk.

Data Security

We at ICE36 Casino implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, disclosure, alteration, or destruction. Our ICE36 app and desktop platform both operate under secure protocols to protect your account information and financial transactions at all times.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or through a prominent notice on our platform. Your continued use of ICE36 Casino services after any update constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy or how we handle your data, please do not hesitate to contact our support team at support@ice36.com. We are here to help, Monday through Sunday, via live chat between 06:00 and 00:00 GMT.