About ICE36 Casino – Our Story

Who We Are and What We Stand For

We are part of the Skill on Net Ltd family, a respected operator in the online gaming industry with its registered offices at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. Our ICE36 brand launched in 2020, and since then we've grown into one of the UK's most recognisable casino destinations. At ICE36 Casino, we believe that responsible gaming, transparency and player satisfaction aren't optional extras – they're the foundation of everything we do.

Our commitment to the UK market goes far beyond a .co.uk domain. Here at ICE36, we've tailored every aspect of our platform to suit British players – from the pound sterling pricing across all promotions and bonuses, to the payment methods stocked in our cashier. When you play with us, you're playing on a platform designed specifically with you in mind.

Our Game Library – 5,000+ Titles and Counting

At ICE36 Casino, we're proud to host one of the most diverse gaming catalogues available to UK players. Our library spans more than 5,000 titles across every major category, powered by some of the most respected names in the industry – including Playtech, Evolution, Stakelogic and Genting.

• Slots: Over 2,000 slot titles, including fan favourites like Book of Dead, Gates of Olympus, Big Bass Bonanza, Sweet Bonanza, Fishin Frenzy, Rainbow Riches, Bonanza and many more.
• Live Casino: Real-time games with real dealers – our live floor features Immersive Roulette, Lightning Roulette, Crazy Time, Monopoly Big Baller, Funky Time, Mega Ball and exclusive branded tables including Azure Roulette, Studio21 Blackjack series and 20p Roulette.
• Table Games: Roulette, Blackjack, Baccarat and Video Poker in multiple formats and variants.
• Slingo: Our Slingo section blends reel-spinning with bingo-style grids – try Slingo Rainbow Riches, Slingo Reel King and Book of Slingo.
• Scratch Cards: Instant-win digital scratch cards for quick, straightforward entertainment.
• Progressive Jackpots: Mega jackpots including Genie Jackpots Megaways, Centurion Winner Grand Chance and The Flintstones Rocky Riches Jackpot King.

At ICE36 Casino, we update our game library regularly, so there's always something new to discover. Our slots section alone covers adventure themes, TV-show tie-ins and classic fruit machine formats – there's truly something for every type of player.

Our Welcome Bonus – A Rewarding Start

We want every new player to hit the ground running. At ICE36 Casino, we offer two separate bonuses, each triggered by a minimum first deposit of just £10:

Beyond the welcome offer, at ICE36 Casino we keep the rewards coming through our Daily Picks, Prize Twister every Tuesday, Golden Chips powered by Playtech, and daily slots tournaments with free-to-enter freerolls and leaderboard prizes. We believe loyalty should always be rewarded.

Our VIP Club – Six Tiers of Exclusive Rewards

Here at ICE36 Casino, we've built a VIP programme that genuinely grows with you. Our VIP Club operates across six tiers, each unlocking a richer set of benefits:

1. Bronze – 0 to 400 monthly VIP points
2. Silver – 401 to 1,000 monthly VIP points
3. Gold – 1,001 to 2,000 monthly VIP points
4. Platinum – 2,001 to 20,000 monthly VIP points
5. Diamond – 20,001 to 80,000 monthly VIP points (designed for high rollers)
6. Red Diamond – 80,001+ monthly VIP points (our most exclusive tier)

At ICE36 Casino, the higher your tier, the more your points are worth. Every 100 VIP points convert to cash – starting at £0.50 at Bronze and rising all the way to £4.00 at Red Diamond. Our top-tier VIP members also enjoy a dedicated personal account manager, fast-track withdrawals, exclusive tournaments, a birthday bonus, special monthly offers and access to exclusive events. VIP Club membership is by invitation – keep an eye on your inbox. Please note that VIP account management benefits are subject to assessment of your financial circumstances, in line with our commitment to responsible gambling.

Banking – Built for British Players

Our cashier at ICE36 Casino is built entirely around the needs of UK players. You'll find a full suite of trusted payment methods for deposits, with a minimum deposit of just £10 to get started:

• Visa
• Mastercard
• PayPal
• Trustly
• Paysafecard
• Apple Pay

At ICE36 Casino, we process withdrawal requests through wire transfer, and our Safer Gambling Team works to ensure that document verification is completed in under 12 hours wherever possible. If you have any questions about your withdrawal or need to arrange a specific transaction amount, our support team is just an email away.

Our Platform – Play Anywhere, Anytime

At ICE36 Casino, we've made sure you can enjoy your favourite games wherever you are. Our platform is fully accessible via desktop and mobile browser, and we also offer native apps available through both the Google Play Store and the Apple App Store (subject to country availability). If your region doesn't carry a Play Store listing, we provide a direct Android download link too. Our ICE36 Casino mobile experience is smooth, fast and packed with the same full library you'd find on desktop – no compromises.

Responsible Gambling – Our Commitment to You

Here at ICE36 Casino, responsible gambling isn't an afterthought – it's woven into every part of how we operate. We are fully licensed by the Gambling Commission of Great Britain, and our Safer Gambling Team actively monitors player activity to identify and respond to signs of gambling-related harm. Our self-exclusion system operates across the entire Skill on Net licence – meaning a self-exclusion placed at any of our brands protects you across all of them, including ICE36 Casino.

We also require all players to complete account verification by uploading documents through their account settings. This applies universally – no player is exempt. It's how we protect both our players and the integrity of our platform.

Customer Support – We're Here for You

At ICE36 Casino, we know that questions don't always wait for business hours. That's why our support team is available daily across a wide window, ready to help with anything from bonus queries to account issues.

• Live Chat: Available 06:00 to 00:00 GMT, every day
• Email: support@ice36.com
• Contact Form: Available directly on our website
• Language: English

Whether you prefer to chat in real time or drop us a message, our ICE36 Casino support team is trained to resolve your query quickly and professionally. We aim to respond to all document verification requests within 12 hours, and we'll always send you an automated confirmation email when your documents have been received and reviewed.